Anyone interested in beginning a profession as a medical travel agent should first determine the type of skills, training, and certification necessary to provide top-notch services to clients—whether the goal is to establish a large company or a home-based agency.
Individuals looking to succeed in this sector must understand what a medical tourism facilitator’s role is and how they do their job effectively. This course walks students through the entire process of starting, managing, and scaling a medical travel company from the ground up. Industry “best practices” will also be explored, including how to deliver the best patient experience and risk management techniques.
During the course, participants will be presented with facts, statistics, and proven strategies from medical travel experts. The material is easy-to-follow and addresses every question that someone starting a health and wellness tourism agency would have. In essence, the course shows students the most effective ways to grow their brand, enhance their market value, enrich their understanding, and allow them to stay ahead of the competition.
Additionally, having a certification increases your credibility and instills confidence in potential clients.
Here is a breakdown of each course module in our online medical and wellness tourism accreditation.
Syllabus for the Online Medical Tourism Certification Course
Introduction to Global Healthcare
Medical tourism, health tourism, global healthcare, and medical travel are terms with the same meaning and refer to someone who obtains medical care outside their immediate community. This could mean across state lines or traveling to another country. Most people travel for healthcare to save on cost, avoid long waiting lists in their home country, or obtain a greater quality of care through modern technology, either unavailable in their home country or too expensive. This chapter goes over the origin of healthcare travel and how it has evolved over the years.
Medical Tourism Facts & Figures
One thing that people ask is: “how fast is the industry growing, and what are the contributing factors to the industry’s growth? This chapter goes over all the medical travel statistics and data that you’ll need to know.
The Role of a Medical Tourism Facilitator
As a medical travel facilitator, it is your job to have strong relationships with accredited doctors, hospitals, and clinics and have attractive destinations to promote to potential customers who want to travel for healthcare. Anybody looking into the medical tourism industry must understand what a medical tourism facilitator’s role is and how facilitators do their job effectively. This part of the training shows you how to provide the best service to your clients.
What Motivates Traveling Patients?
It takes a lot of qualities to become a mainstream medical travel agency. One of the qualities to become a leader is to know what clients are looking for from your service. In this chapter, you will learn the positive and negative perceptions patients have about medical travel and understand critical aspects a medical tourist considers before planning or traveling to another country for medical care.
Dental Tourism – Trends, Growth, and Statistics
Did you know that people in countries such as the United States, United Kingdom, Canada, Australia, and others are saving between 50 to 80% by visiting dentists in other countries? Find out how to attract these individuals to your destination.
Testimonial about our Certification Course and Patient Leads
Revenue Models for Facilitators
There are a few popular revenue models that facilitators can use to maximize their profits. This chapter focuses on different business models you can set up. This chapter will also cover innovative techniques that you can use to generate extra profit.
The wellness tourism culture has seen unprecedented growth in the last few years. What used to be a novelty, affordable only for the relatively well-off, is now almost as common as an annual vacation. Learn how facilitators can get involved in this thriving niche.
Medical Travel Broken Down Into Steps
This chapter goes over different steps a patient coordinator needs to take when organizing a healthcare trip for clients. Each patient will have different needs and aspirations depending on culture, background, budget, desired medical procedure, etc. Still, certain things cannot be overlooked during the planning and coordinating phase of this process. The steps in this section are designed to give you an in-depth look at key factors that you need to follow when coordinating medical journeys for patients.
Creating the Best Patient Experience
When does the patient experience start? Some facilitators make the mistake of believing the patient experience or customer experience begins when the patient arrives at the destination or the overseas hospital. Learn what it means to provide a great patient experience.
Reducing Clients Exposure To Infections and COVID-19
We believe that medical tourism can revolutionize the way people look for and find health care. However, we also recognize that there are some risks involved with getting medical care in another country. Find out what questions you need to ask your healthcare partners and what accreditations they should have.
Partnering with Healthcare Providers
If you’ve newly ventured into health tourism and want to become a successful medical travel agency, then you should know the significance of building good partnerships with healthcare centers. This is especially important if your main focus is to refer patients to different countries and ensure patient care and safety. Learn how to partner with top healthcare providers around the world.
Risk Management & Contract Guidelines
Having a solid medical tourism contract in place is essential when coordinating international trips for patients. As a healthcare facilitator, many things are out of your control when you’re coordinating a trip for a patient, and although they’re out of your control, they can still jeopardize the very being of your business. For example, patients getting infections or having other complications after the medical procedure. This is why you want to have a strong contract in place with the hospital and the patient. Learn different ways to protect yourself and your business by putting risk management systems in place.
Communicating Effectively with Prospects
Converting potential clients into actual paying customers is one of the most critical factors for medical and wellness tourism agents. You can have the biggest office in the most affluent area, the best website, the best strategic partners, and the most stringent systems in place. But, in the end, what will determine your success is the number of clients that utilize your service. Learn how to turn prospects into loyal customers.
Attracting International Patients Online
Attracting patients to your medical tourism business might be one of the most difficult challenges of managing your organization. However, you can utilize online and offline marketing methods to build up that client base, attract more patients, and increase referrals. Maintaining a professional website can help you build an online presence, but you also need to take steps to promote your website and actively seek out high-quality leads. Find out how to attract international patients to your online platforms.
After Care and Continuum of Care
Continuum of Care ensures that a patient receives the same high-quality, reliable medical care, even when it involves transitioning between medical care centers and change of caregivers. Learn how you can assist in this process.
What Are Self-Funded Employers?
Self-Funded Employers cover the medical costs of their employees from their own pockets via the company’s assets. Instead of partnering with insurance companies to provide health insurance coverage to employees, companies are insuring themselves to have more control and flexibility over costs and savings. Find out how facilitators are benefiting from this new trend.
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