As a medical tourism facilitator, asking the right questions is the first step in making sure a potential client is a good fit for the procedure they’re seeking abroad.
While vetting them, your goal shouldn’t just be to collect information—it should be to create a two-way conversation that feels natural. It’s important to understand the client’s health and their reasons for seeking treatment, while also educating them and answering any questions they may have so they can make informed decisions.
A great way to guide the conversation is by asking open-ended questions. Instead of simple “yes” or “no” questions, encourage clients to talk about their health history, why they’re considering treatment abroad, and what they expect from the procedure. This helps build trust, uncovers potential concerns, and gives you a clearer picture of whether the treatment is right for them.
A typical questionnaire will include:
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Basic personal details and contact information
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Information about past surgeries
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Family medical history
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Current health issues like heart disease or diabetes
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Medications the client is taking
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Unhealthy habits, such as smoking or alcohol use
After gathering this information, your medical provider may ask for additional tests like X-rays or MRIs, especially for more complex procedures. These tests help confirm the client’s suitability for surgery and reduce risks.
By asking the right questions and gathering the necessary information, you’re helping both your business and your clients succeed.
Protect Your Business and Clients with MTB’s Risk Management Certification
At MTB, we’re committed to helping medical tourism facilitators operate safely, ethically, and professionally. Our Risk Management & Compliance Certification is designed to give you the tools, knowledge, and legal awareness to protect both your business and your clients.
In under two hours, you’ll learn how to avoid costly mistakes, reduce liability, and prepare for high-risk situations with the right contracts, screening procedures, and safety measures in place. This focused certification comes with downloadable legal forms, sample language for your client materials, and a 30-minute expert consultation to review your risk strategy.
If you want to operate with confidence and credibility in medical tourism, this course is an essential step.
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