Since people these days rely more on what ‘customers’ say about you rather than what you say about your business and services, positive testimonials can play a significant role in boosting your medical tourism business and spreading your name in the market. Good and positive reviews from satisfied medical tourists on the homepage of your website can instantly give off good vibes of your business to visitors. Here are some quick tips you can use to create a better customer experience for your medical tourism clients and grow your business:
Attract More Patients with Positive Medical Tourism Reviews
Testimonials are a form of word of mouth marketing, and most times serves as a better medium for marketing than a lot of advertisements. Moreover, the reach of testimonials is not limited to your website only, since they can also be featured over your social media page or profile. Each can be shared, tweeted and pinned on any social platform thus boosting your popularity tenfold across the web.
If you are in the medical tourism business you cannot ignore the benefits of promoting favorable reviews about your agency online. Positive feedback praising things like great medical treatment, aftercare services, assistance on every step, etc. can reflect how much you care and how good you are at serving patients. However, you can receive testimonials in a number of indirect ways. Satisfied medical tourism clients can praise the hospital, friendly nurses, the grand lobby of the hotel, the spotless clean rooms, great food and similar things like that.
The aim of this blog is to give you tips on how to provide your medical tourism clients the best patient experience possible and get positive reviews to use on your website which will help expand your brand and get more customers. Read on to find out six ways to get testimonials from patients.
1.) Provide Written Offers
Patients want everything in black and white for their assurance as they choose you for their medical tourism. It is best to print out the recommended plan of action, along with details of the whole procedure so that they can read it carefully later and think about your offer with a sound mind.
2.) No Hidden Fees
Once the patient agrees with your recommended plan, provide them with a reliable cost estimate of the preferred treatment and other related expenses. Make sure there are no hidden expenditures and each and every thing is clearly presented before them.
3.) Secure Means of Communication
Medical tourists want a secure and confidential way of communication for sharing medical records and test results. Since patients are sensitive about their private health information, they want to be certain that communication with you is private at every step.
4.) Patient Follow-up
Patients feel secure and satisfied throughout the medical trip when their medical facilitators stay in contact with them all the time. Be sure to do follow-up calls and emails to your patients to check whether everything is going as per schedule or not.
5.) Aftercare Services
Once the patient has gone through the medical treatment, don’t assume that your job is done there and then. You have to make sure that patients receive proper aftercare services as well.
6.) Proactively Solve Issues
Carefully listen to what patients tell you and what problems they are facing. Immediately take action to solve their issues or call in concerned individuals who can.
Patient satisfaction is completely dependent on how you offer your services to them during their medical trip. By taking care of small things, you can provide the patients the satisfaction and sense of security they are seeking. Consequently, this will put you in a position for asking your patients to write good testimonials on your website, which will help you attract more customers and ultimately increase your medical travel business’s credibility and reputation.
To receive startup tools and best practice manuals for your medical travel company, contact us at info@MedicalTourismBusiness.com