Product details
Medical travel facilitators occupy a position of trust. They connect patients with providers, advise on destinations, coordinate travel and lodging, and guide clients through decisions that carry real consequences. Patients rely on that guidance without a reliable way to assess who is behind it.
The medical travel industry operates with limited regulatory oversight. Any company can present a professional website and claim expertise. Marketing alone does not establish patient safety, operational capability, or service quality, and patients have no straightforward method of separating an experienced facilitator from an inexperienced one.
The Certified Medical Tourism Business credential exists to close that gap. It is a corporate certification, not an individual one, and it evaluates the company itself: its infrastructure, its operating standards, and its capacity to deliver a safe and consistent patient experience at every stage of the medical travel journey.
Who Should Apply
The certification is open to any company operating in the medical travel industry, including newly formed businesses, provided the eligibility requirements are met and the required documentation is submitted for review.
Applicants receive support from Medical Tourism Business throughout the process. The program is structured to help a company reach the standard rather than simply test whether it already does.
The Fifteen Standards
The certification is built around a set of clearly defined standards. Each carries its own documentation requirements and explanatory notes setting out what is expected.
- Formal commitment to standards
- Defined leadership and oversight structure
- Ethical standards and conduct
- Business goals and strategic direction
- Scope of client offerings
- Educating and informing clients
- Cross-cultural and language support
- Honest and clear marketing
- Transparent financial practices
- Building a qualified, well-trained team
- Contract and vendor oversight
- Identifying and reducing business risk
- Keeping client data secure
- Long-term stability and ongoing improvement
- Recordkeeping and file management
What Certification Establishes
Third-party verification: Confirms to clients and provider partners that your business practices have been reviewed and verified by a recognized industry certifying body.
A stronger patient experience and reduced risk: Applies standards that strengthen safety and service quality across the full journey, from first inquiry through recovery.
An operating framework: Provides a structure of documented business practices intended to improve performance and support sustainability in an increasingly competitive market.
Visibility: Certified companies gain recognition with prospective clients and partners seeking facilitators who have been independently reviewed.
Integration into daily operations: The standards are written to be applied, not filed. They are designed to be built into how the business runs, supporting client satisfaction and retention.
The Certification Process
Step 1. Apply and enroll: Submit your application and payment online, confirming that your company meets the initial requirements to qualify.
Step 2. Interview: A thirty-minute call confirms the details provided in your application.
Step 3. Training: Complete online training on the certification standards, approximately two hours.
Step 4. Handbook: You receive the Certification Handbook and supporting resources for review.
Step 5. Documentation: Prepare and submit the required documentation through a secure upload link.
Step 6. Confirmation: Medical Tourism Business confirms receipt of your documentation and provides an estimated review timeline.
Step 7. Decision: You are notified of the outcome through a decision letter setting out findings, recommendations, and a score.
Step 8. Promotion: On receiving your certificate and seal, you may begin presenting your certified status.
Eligibility Requirements
- The facilitator business is legally incorporated, licensed, or registered
- Its owners have held a certification from a recognized industry certifying body for at least three months, or the company can show at least fifteen former or current clients
- It maintains an active website
- It confirms there are no pending legal disputes or liabilities that could affect the agreement
What Is Included
- Two years of active certification recognized by Medical Tourism Business
- A program handbook covering every component of the certification
- An assigned reviewer and direct access to the MTB support team
- A secure document upload link for required documentation
- Online training covering the program guidelines and supporting materials
- A digital certificate confirming your status, plus the Certified Medical Tourism Business seal for display on your website
